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Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)
After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least double the number of litigants it has previously helped while also expanding ...
Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)
In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which doubled the number of customers served while offering a more sophisticated set o ...
SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)
Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...
SRLN Brief: OCSE Guidance on Collaborative Child Support Activities (SRLN 2016)
The Office of Child Support Enforcement (OCSE) has developed a strong collaboration with the Department of Justice’s (DOJ) Access to Justice Initiative. The Access to Justice Initiative was established to improve access to justice in the criminal and civi ...
Article: Faster, Cheaper & As Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program (Marz 2016)
The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and custody c ...
News: Alaska Bar Association's Unbundled List Offers Court a Neutral Mechanism for Referrals and SRLs Access to the Limited Scope Help They Need (Alaska Bar Association 2016)
In 2010, the Alaska Bar Association established the country's first Unbundled Section with the dual goal of supporting its members in the development of their practices and expanding access to justice for the public. The section has two primary fun ...
Video: Re-Imagining Family Law Procedures (Alaska 2016)
Video featuring the Honorable Vanessa White, Judge of the Superior Court at Palmer Alaska, and Stacey Marz, Director of the Alaska Court System's Self-Help Services. Re-Imagining Family Law Procedures See our related page for more information, News: ...